COVID19 Policy

During this period we are constantly striving to provide a safe and welcoming environment for both our visitors and our employees, and now, more than ever, we use safety and hygienic measures to guarantee the well-being of our guests.

From the very first day, the Greek National Tourism Organization (GNTO) provides information on the measures taken for the coronavirus outbreak by the Greek Government. For info related to tourism, our visitors, and the situation in our country you can visit the special section in travel.gov.gr.

Clean and safe properties

  • All our properties provide a certificate from companies that they have been disinfected
  • All of our properties provide sanitizer gels, tissues, and disposable paper towels
  • Before your arrival, we make sure that all windows and doors stay open in order for fresh air to ventilate the property

What you must do during your holiday in order to stay safe

  • Wash your hands with soap and water regularly, and use hand sanitizer.
  • Cover your nose and mouth with a tissue when sneezing.
  • Avoid contact with people who are unwell.
  • Avoid touching your face, nose, and mouth when your hands are not clean.
  • Minimize physical contact such as handshakes and hugs.
  • Open windows to allow air circulation.
  • Disinfect frequently used items such as cell phones and laptops.

Protocol for Arrivals in and Departures from Greece

From 15 March 2022 onwards, travelers visiting Greece are no longer required to fill out the Passenger Locator Form (PLF).

However, a simplified PLF remains in operation, the completion of which is OPTIONAL, for the sole purpose of enabling the traveler/family to issue an EU Certificate of the negative or positive COVID-19 test result.

Travelers, who decide to fill out the simplified form, will receive the PLF with their unique Quick Response (QR) code via email (the QR code will be provided in a link in the email).

The PLF can also be found on the Visit Greece app and at travel.gov.gr. It is strongly recommended that all visitors download the Visit Greece app (GDPR compliant) for free, prior to their arrival in Greece.

Further information can be found here: Destination Greece, Health First!

Coronavirus Covid-19 Exceptional Cancelation policy

To be eligible for the ‘Covid19 Exceptional Policy’ guests will be asked to provide proof of their inability to travel. In the case of:

  • Flight cancellation notification (cancellation email)
  • Government travel restrictions or mandated quarantine (web page)
  • Doctor’s note
  • Covid-19 test results that might have been made before traveling to Crete

Case 1 – Outside the property’s cancelation policy

In case the guest cancel’s their booking outside the cancelation window of the property that has
booked, FULL REFUND will be made, of the deposit already paid.

Case 2 – Inside the property’s cancelation policy with deposit paid only

In case of COVID -19 outburst and lock down in either of two countries (country of your origin and Greece), the
guest will NOT in any case LOSE the money already paid to us and will be able to choose one of the following 2
options:

  1. Rebook the same property for up to 3 years ahead. In case of re-schedule of the booking for another
    date within 3 years ahead, the payments will be transferred automatically for the new dates, without
    any amendment fee.
  2. Get a FULL REFUND on the money already paid to us (Valid for new bookings made from 01/03/2022
    and onwards. Also, this policy is NOT applicable for all properties, so please ask us before you book).

More detailed:

  • If Greece (specifically Crete) gets a travel restriction from the country of the travelers’ origin, we can postpone the booking, up to 3 years ahead, without any amendment fee for the same accommodation that our guest booked.
  • If the Greek government puts travel restrictions in place for the country of the travelers’ origin to travel to Greece (specifically Crete) we can postpone the booking, up to 3 years ahead, free of extra charge for the accommodation of our guests.

Case 3 – Inside the property’s cancelation policy with the full amount already paid

In case of a COVID-19 outburst and lock down in either of two countries (country of your origin and Greece), the
guest will NOT in any case LOSE the money already paid to us and will be able to choose one of the following 2 options :

  1. Rebook the same property for up to 3 years ahead. In case of re-schedule of the booking for another date within 3 years ahead, the payments will be transferred automatically for the new dates, without any amendment fee.
  2. Get a FULL REFUND on the money already paid to us (Valid for new bookings made from 01/03/2022 and onwards. Also, this policy is NOT applicable for all properties, so please ask us before you book).

More detailed:

  • If Greece (specifically Crete) gets a travel restriction from the country of the travelers’ origin, we can postpone the booking, up to 3 years ahead, without any amendment fee for the same accommodation that our guest booked.
  • If the Greek government puts travel restrictions in place for the country of the travelers’ origin to travel to Greece (specifically Crete) we can postpone the booking, up to 3 years ahead, free of extra charge for the accommodation of our guests.

Also, the guest will be able to postpone the balance payment even 1 week before arrival at the villa either cash
on arrival would also be something that we will be able to discuss.

Covid-related links for travelers